Find step-by-step guides, security tips, and answers to common questions about using flear.
Step-by-step guide on creating a new account on flear, verifying your details, and getting ready to buy and sell.
Install flear as a Progressive Web App (PWA) on iOS, Android, or desktop for fast home-screen app access, offline shell support, and email/in-app alerts.
Learn how favoriting items with the heart icon works, how favorited listings appear under Activity → History, and how price drop alerts keep you updated.
Understand how your browsing history and saved favorite listings are stored and organized under your Activity dashboard.
Guide to keyword search, category expansion, attribute facets, price filters, URL persistence, chips, and infinite scroll.
Learn how to follow sellers from their public profile, manage following under Activity, and earn reputation points.
Learn about feedback modal submission, admin resolution workflow, and the three support box contact paths.
Learn how to sign in to your flear account using email, passkeys, or social logins, and how to resolve common login issues.
Instructions on updating your account password securely from your security settings.
How to reset your password if you forgot your credentials or got locked out of your account.
Protect your account, orders, and seller payouts by enabling Two-Factor Authentication (2FA) with an authenticator app.
Learn how notification preferences work in flear, including muting notification categories, global email kill-switch, and notification language settings.
Learn about the email verification gate, resend cooldown limits, signed link throttling, VerifiedUser role, and display name locking.
Learn how to add, replace, or remove your profile avatar and shop banner from your Profile settings, including supported image formats and the Verified Seller requirement.
Guide to password-authenticated immediate soft deletion, email address rewriting, pruning rules, and open transaction settlement.
Learn how page views, dwell beacon tracking, 400-day view pruning, 2-year DM retention, and share hit attribution work.
Learn how to browse items, make offers, buy instantly, and complete secure checkouts on flear.
Complete guide to using Credit/Debit card or direct IBAN bank transfers during checkout, buyer fee waiving on IBAN, and platform VAT terms.
How to use Credit/Debit Card (Stripe) or IBAN transfers for purchasing and configure your Swiss bank account for seller payouts.
Complete guide to bundle constraints (is_packable, single seller), turn-based negotiation rules, 48-hour lazy expiration, and pro-rata price allocation.
Guide to sending messages to sellers, asking questions about items, chatting securely, and coordinating orders.
How to check order progress under Activity, track Swiss Post parcel numbers, and confirm item arrival.
Complete breakdown of the 3.00% + CHF 0.50 buyer protection fee, IBAN fee waivers, 0% seller commission, and invoice visibility.
Guide to the 7-day payment window, automated order expiration, seller IBAN nudges, and unpaid order strikes.
Learn how to download official PDF order invoices (INV- format), Swiss QR-bill slips, and automated email attachments.
Learn how to publish a listing, including photo tips, condition selection, pricing, and required seller payment prerequisites.
How to modify active listing prices and photos, pause sales temporarily, or delete unneeded listings.
Guide to managing active sales orders, tracking shipments, viewing analytics, handling returns, and monitoring payouts.
Learn how to generate custom social media collages and QR share cards for your listings to get more buyers on Instagram and WhatsApp.
Proven seller strategies for photo presentation, title formatting, multilingual reach, item descriptions, and price offers.
Proven seller strategies for photo presentation, pricing competitively, fast dispatch, and building buyer trust.
Learn how inverse SMS verification works using Swiss mobile numbers to unlock selling privileges, rate limits, and seller revocation rules.
Understand the difference between SMS phone verification and full ID verification for seller payout accounts.
Guide to Stripe Connect Express onboarding, 10-day hold, manual admin releases, and direct IBAN settlement.
Overview of listing statuses (active, draft, suspended, reserved_pending, expired), high-value CHF 800 review, and moderation rules.
Learn about option price modifiers, lazy variant materialization, stock calculations, cart keys, and builder locking rules.
Overview of granted verification roles (User → VerifiedUser → VerifiedPhone → VerifiedSeller) rendered at /seller-levels.
Detailed point earn table, non-wallet reputation policy, level bands (L1-L5), and dispute_free_streak reset rules.
Detailed guide to earned reputation points, L1-L5 point thresholds, non-spendable points, and Award point rewards.
How Stripe escrow protection keeps your funds safe until your ordered item arrives safely as described.
Comprehensive guide on blocking members (rejects pending offers, releases stock reservations) and reporting policy violations.
Step-by-step guide to blocking and unblocking members from a profile or message thread, and exactly what happens to offers, reservations, messages, and follows when you do.
Learn how automatic rating confirmations and review reminders work after completed orders.
Why polite, respectful communication between buyers and sellers solves order questions faster and leads to great ratings.
Rules on prohibited items, acceptable listing standards, and member conduct policies on flear.
Guide to leaving 5-star ratings, writing feedback comments, and building reputation after order completion.
Learn about Swiss Post shipping rates, tracking numbers, local pickup, and seller dispatch timelines.
Best practices for in-person buyer and seller meetups, public meeting spots, and item inspection.
Learn how dispute windows, dispute proposals (Full Refund, Resolution, Discount), IBAN refunds, and administrator settlement executions work.
Help not found? Write a message to admin or to support@flear.ch . You can also use the
You need an active account for this action
Understanding member verification levels on flear.ch
Identity and seller credentials verified. Highest buyer protection, verified badge, and custom storefront avatar & banner branding.
Phone number verified via SMS confirmation. Unlocks the ability to create and manage listings.
Standard community member with a confirmed email address. Can buy, bid, and message freely. Phone verification required to sell.
Pending email verification. Actions like listing items and direct messaging are locked.
Would you like to review your cart and proceed to checkout?
Add flear to your home screen for quick access and offline browsing.