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Trust & Safety 3 min read

How trust levels work

Overview of granted verification roles (User → VerifiedUser → VerifiedPhone → VerifiedSeller) rendered at /seller-levels.

Account trust standing on Flear.ch is determined by granted verification roles. Trust roles are distinct from gamification points and represent identity security milestones.

1 The 4-Tier Granted Role Progression

Verification roles are granted sequentially upon completing account verification requirements (rendered as the 4-tier Trust Center at /seller-levels):

  • User: Base registered account level upon sign up.
  • VerifiedUser: Account with a confirmed email address. Allows browsing items and saving favorites.
  • VerifiedPhone: Mobile number confirmed via inverse SMS. Unlocks basic selling privileges.
  • VerifiedSeller: Identity and bank payout details fully confirmed (Stripe Connect or IBAN). Displays the Verified Seller badge on listings.
View Trust Center & Seller Levels
Previous How options & variants work
Next How reputation points are calculated

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Trust Center

Understanding member verification levels on flear.ch

Verified Seller
Highest Trust

Identity and seller credentials verified. Highest buyer protection, verified badge, and custom storefront avatar & banner branding.

Verified Phone
Phone Verified

Phone number verified via SMS confirmation. Unlocks the ability to create and manage listings.

Normal User
Email Verified

Standard community member with a confirmed email address. Can buy, bid, and message freely. Phone verification required to sell.

Not Active
Unverified

Pending email verification. Actions like listing items and direct messaging are locked.

Trust Center
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