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Trust & Safety 3 min read

How buyer & seller reviews work

Guide to leaving 5-star ratings, writing feedback comments, and building reputation after order completion.

Ratings and review feedback build community trust on Flear.ch, helping buyers and sellers identify reliable trading partners.

1 Leaving a Review

  1. After an order is completed, a review prompt modal will appear on your order details page.
  2. Select a 1 to 5 star rating score reflecting item condition, communication, and shipping speed.
  3. Write an optional feedback comment and click "Submit Review".

2 Where Reviews Appear

Submitted reviews and average ratings appear on user profiles under the "Reviews" tab, helping buyers make confident purchase decisions.

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to ask for help. We are always here for you

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Trust Center

Understanding member verification levels on flear.ch

Verified Seller
Highest Trust

Identity and seller credentials verified. Highest buyer protection, verified badge, and custom storefront avatar & banner branding.

Verified Phone
Phone Verified

Phone number verified via SMS confirmation. Unlocks the ability to create and manage listings.

Normal User
Email Verified

Standard community member with a confirmed email address. Can buy, bid, and message freely. Phone verification required to sell.

Not Active
Unverified

Pending email verification. Actions like listing items and direct messaging are locked.

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