1 Opening a Dispute Window

• Buyers can open a dispute within 10 days following package shipment from their Activity page.
• Sellers can open or escalate a dispute room at any time from their Seller Dashboard.
• Note: Opening a dispute automatically cancels automated review reminders and resets dispute-free streaks.

2 Dispute Proposals (Full Refund, Discount, Resolution)

Inside the Dispute Room, parties can submit structured proposals: Full Refund, Partial Discount, or Custom Resolution terms. Proposers cannot accept their own proposals. When the other party accepts a proposal, pending proposals are cancelled and the order advances to administrator settlement execution.

3 Administrator Settlement & IBAN Refunds

• Stripe Escrow Settlement: Once a proposal is accepted or escalated, Flear.ch administrators review the evidence and execute the final financial payout settlement.
• IBAN Refunds: For IBAN sales, when a seller declares a bank refund, the buyer has 10 days to confirm receipt. If unconfirmed after 10 days, the refund is automatically confirmed.