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Trust & Safety 3 min read

How to block or report a user

Comprehensive guide on blocking members (rejects pending offers, releases stock reservations) and reporting policy violations.

Flear.ch provides built-in safety tools to block unwanted users and report policy violations to maintain a safe, respectful marketplace community.

1 Blocking a User & Side Effects

  • Visit the user profile page or open their message thread, click the action menu (three dots), and select "Block User".
  • Interaction Block: Blocked members cannot send you direct messages, view your active listings, or place offers on your items.
  • Automatic Offer Rejection & Stock Release: Blocking a user immediately triggers system side effects (BlockUser): all pending price offers between you and the blocked user are automatically rejected, and any held item stock reservations are immediately released back into active inventory.

2 Reporting a User or Listing

  • Click "Report User" on a profile page or "Report Listing" on any item page.
  • Select the appropriate violation category (e.g., Harassment, Counterfeit Goods, Off-Platform Payment Demands, Fake Listings, Inappropriate Content).
  • Add optional description details and submit. Reports are queued for internal moderation review.

Report Status Privacy Policy

For privacy and moderation safety, internal ReportStatus states are strictly confidential and are never surfaced to the reporter or public profiles.

Previous How buyer protection works
Next How to block or unblock a user

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Report an Issue
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Reason for Report Details (Optional)
Block User
Are you sure you want to block this user? All active offers will be cancelled, reservations released, and direct messages prevented.
Also submit a report against this user

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Trust Center

Understanding member verification levels on flear.ch

Verified Seller
Highest Trust

Identity and seller credentials verified. Highest buyer protection, verified badge, and custom storefront avatar & banner branding.

Verified Phone
Phone Verified

Phone number verified via SMS confirmation. Unlocks the ability to create and manage listings.

Normal User
Email Verified

Standard community member with a confirmed email address. Can buy, bid, and message freely. Phone verification required to sell.

Not Active
Unverified

Pending email verification. Actions like listing items and direct messaging are locked.

Trust Center
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