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Trust & Safety 2 min read

How to block or unblock a user

Step-by-step guide to blocking and unblocking members from a profile or message thread, and exactly what happens to offers, reservations, messages, and follows when you do.

Blocking hides you from another member and instantly cancels any active deal with them. You can block or unblock anyone directly from their public profile or an open message thread.

1 How to Block a User

  1. Open the member's public profile page, or the message thread you share with them.
  2. Click the options menu (three dots) and select "Block this user".
  3. Review the confirmation, optionally tick "Also submit a report against this user", then press "Block User".
  4. You will see a "User has been blocked." confirmation. You can never block yourself.

2 What Happens Immediately When You Block

Blocking runs as a single automatic action so nothing is left dangling between the two accounts:

  • Offers cancelled: All pending single-item offers between you are automatically rejected, and any pending or countered bundle offers are cancelled.
  • Reservations released: Any item reserved for a specific buyer is freed and returned to active inventory so other members can purchase it.
  • Messages locked: Your direct message thread is locked so no further messages can be exchanged.
  • Follows removed: You and the blocked member automatically stop following each other in both directions.
  • No new interactions: Neither of you can message, send offers, add to cart, or buy each other's listings. A block in either direction stops all of these, so you stay protected even if they block you first.

3 How to Unblock a User

  1. Visit the same profile page or message thread.
  2. Where the message button was, click "Unblock" (or choose "Unblock this user" from the options menu).
  3. Confirm, and you will see a "User has been unblocked." notice.

Unblocking restores access, not past deals

Unblocking lifts the restrictions. Your message thread reopens only if the other member has not blocked you back. Offers that were cancelled and reservations that were released when you blocked are not restored, so you will need to send fresh offers and reserve items again.

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Trust Center

Understanding member verification levels on flear.ch

Verified Seller
Highest Trust

Identity and seller credentials verified. Highest buyer protection, verified badge, and custom storefront avatar & banner branding.

Verified Phone
Phone Verified

Phone number verified via SMS confirmation. Unlocks the ability to create and manage listings.

Normal User
Email Verified

Standard community member with a confirmed email address. Can buy, bid, and message freely. Phone verification required to sell.

Not Active
Unverified

Pending email verification. Actions like listing items and direct messaging are locked.

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