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Trust & Safety 3 min read

How buyer protection works

How Stripe escrow protection keeps your funds safe until your ordered item arrives safely as described.

Card payments on Flear.ch are protected by Stripe Escrow. Your funds are held securely during the delivery period and reviewed by administrators before being released to the seller.

How Escrow Protection Operates

  1. When you pay by card, funds are held in Stripe Escrow rather than sent directly to the seller.
  2. The seller dispatches the package and registers Swiss Post tracking details.
  3. A mandatory 10-day hold period applies following dispatch, allowing ample time for package delivery and inspection.
  4. After the 10-day hold period passes without an active dispute, Flear.ch administrators review and execute the escrow payout release.

Direct IBAN Payments

Please note that direct IBAN bank transfers are processed directly between buyer and seller bank accounts, bypassing Stripe escrow holding entirely.

What happens if something goes wrong?

If an item is damaged, defective, or fails to arrive, you can open a dispute from your order details page during the hold period to freeze escrow release and request a refund.

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Trust Center

Understanding member verification levels on flear.ch

Verified Seller
Highest Trust

Identity and seller credentials verified. Highest buyer protection, verified badge, and custom storefront avatar & banner branding.

Verified Phone
Phone Verified

Phone number verified via SMS confirmation. Unlocks the ability to create and manage listings.

Normal User
Email Verified

Standard community member with a confirmed email address. Can buy, bid, and message freely. Phone verification required to sell.

Not Active
Unverified

Pending email verification. Actions like listing items and direct messaging are locked.

Trust Center
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